X. Revocation Right for Costumers
(A consumer is any physical person who concludes a legal transaction for a purpose which cannot be attributed to commercial or independent professional activities.)
A. Cancellation Policy
Right of Revocation
You are entitled to withdraw from the contract without giving any reason within a period of 14 days. The withdrawal period is fourteen days from the day on which you or a third party designated by you that is not the carrier takes the goods into possession.
In order to exercise you right of withdrawal, you need to
Hoveniersstraat 53 / Office 99,
T. +49 (0)211 237 0 4922,
F. +49 (0)211 237 0 4923
inform us about your decision to cancel this contract on the basis of a clear declaration (e.g. a mailed letter, fax, or email). The timely dispatch of the revocation shall be deemed sufficient for compliance with the withdrawal period.
Should you cancel this contract, we are obliged to immediately refund any payments received by you, including shipping costs (except for the additional costs resulting if you choose a different method of delivery than the most inexpensive standard method offered by us). The refund must be processed within 14 days latest, starting on the day of receipt of your declaration of withdrawal from this contract. We will use the same payment method for the refund that was used for the original transaction unless we have explicitly agreed upon a different payment method. In no case will you need to pay any fees for this refund. We may refuse the refund until we have received the ordered goods or until you provide evidence that you have returned the goods, depending on what happens earlier. You must return the goods mailed or in person immediately and within fourteen days after the day on which you have declared withdrawal from this contract. The timely dispatch of the goods shall be deemed sufficient for compliance with the return period. The return of goods costs 25 Euro and is at your expense. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
Exclusion of Revocation Right
The right of revocation does not apply inter alia to contracts for the delivery of goods which are manufactured to customer specifications or have clearly been tailored for personal needs or which are unsuitable for a return shipment due to their nature.
End of Cancellation Policy