X. Revocation Right for Costumers
(A consumer is any physical person who concludes a legal transaction for a purpose which cannot be attributed to commercial or independent professional activities.)
A. Cancellation policy
Right of withdrawal
You have the right to withdraw this contract within fourteen days without specifying a reason. The withdrawal period amounts to fourteen days starting from the day on which you have or on which a third party (who is not the carrier) specified by you has taken possession of the goods.
In accordance with Section 312g (2) no. 8 of the German Civil Code there shall be no right of withdrawal if the subject of the contract is the delivery of goods whose price depends on fluctuations of the financial market upon which the trader has no influence and which can occur within the withdrawal period. This applies to Diamonds because the prices on the international diamond markets are quoted on the basis of the US dollar and the current prices in EUR are directly dependent upon the corresponding currency parities on the foreign exchange market.
In order to exercise your right of withdrawal you must inform us of your decision to withdraw this contract by sending a clear declaration (e.g. a letter sent by post, fax or email) to us at:
Telefon: +32 3 808 3937
Telefax: +32 3 808 3938
Telefon: +49 211 237 0 4922
Telefax: +49 211 237 0 4923
As long as you have sent notification that you are exercising the right of withdrawal before the expiration of the withdrawal period then the withdrawal will be considered to have been carried out within the withdrawal period.
Consequences of withdrawal
If you withdraw this contract then we are to promptly repay to you all payments we have received from you including the costs of delivery (with the exception of additional costs resulting from you having selected a type of delivery other than the least expensive standard delivery offered by us) within fourteen days from the day on which we received the notification of your withdrawal of this contract. For this repayment we will use the same means of payment that you used for the original transaction unless we have agreed to other arrangements with you; you will not be charged any fees for this repayment under any circumstances. We can refuse the repayment until we have received the goods returned back to us or until you have verified to us that you have sent back the goods, whichever is earlier. You are to send back or hand over the goods to us promptly, in any event within fourteen days from the day in which you have notified us of your withdrawal of this contract. As long as you have dispatched the goods before the expiration of the fourteen-day period then the return will be considered to have been carried out within the period. You shall bear the direct costs of the return of the goods. You will only have to pay for any loss of value of the goods if this loss of value is traced back to unnecessary handling of the goods after an inspection of the nature, characteristics and functioning of the goods.
Exclusion of right of withdrawal
There shall be no right of withdrawal for contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to the customer's personal needs or are no longer suitable for return due to their nature, among other circumstances.
End of the cancellation policy.